Get a quick answer about EJTN procedures or policies. The EJTN Virtual Assistant is available to EJTN Members to help you find information without having to wait for a reply by email.

Who can use it

The EJTN Virtual Assistant is available to persons who have taken part in an EJTN Event or Exchange and who sign in with their EJTN-ID.

If you do not yet have an EJTN-ID, you can enrol for one from the EJTN Dashboard: https://dashboard.ejtn.eu/.

How to use it

1. Open https://helpdesk.ejtn.eu/ in your browser.
2. Sign in with your EJTN-ID.
3. Type your question in plain language – for example, about EJTN Financial Policy or certificates of participation.
4. Read the answer provided by the assistant. Where relevant, it will point you to the underlying EJTN documents or pages.
5. If you need more detail, refine your question or ask a follow-up.

Tips for better answers

• Be specific: mention the activity type, programme or document you are referring to.
• Ask one question at a time.
• If the assistant cannot answer, or if your request concerns a personal case, please contact the EJTN Secretariat through the usual channels.

Good to know

• The Virtual Assistant currently covers topics such as the EJTN Financial Policy and the FAQ on certificates. Its scope will be extended over time.
• The assistant provides guidance based on official EJTN documents; it does not replace formal communication with the EJTN Secretariat.